SPU:xtjj02021111715 Crowd: Women Decoration: Casual/Daily Thickness:Conventional Occasion: Daily/ Party/ Travel/ Vacation Season: Spring/ Summer/ Autumn/ Winter PleaseNote: There may be 1-2 cm deviation in different sizes, locations and stretch of fabrics. Promise: If the product has any quality problems, please feel free to contact us, we will help you solve the problem as quickly as possible.
SHIPPING INFORMATION
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:Processing time: Order verification, quality check and packaging.
1. The items will be shipped within 48 hours after you place the order.
2. After the goods have shipped, an e-mail with your package tracking information will be sent to your email. If you don't find the email, please check your junk folder or it may be rejected by your email system, please contact us.
3. The delivery usually takes 2-15 days after we shipped your order( some countries maybe longer, if you are not sure, please contact us to check). If the package doesn't arrive on time you can contact us.
4.Shipping Cost: Free Shipping Over $69/€71.1
5.Contact Email:shine@users-care.com
6. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
Europe(Finland Iceland Switzerland The Czech Republic Greece Austria)
5-12 days
Europe(Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)
5-12 days
North America(Canada Mexico)
7-15 days
South America(Columbia Chile Peru Argentina Ecuador)
7-12 days
Asia(Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Israel Saudi Arabia Cyprus Palestine)
5-12 days
Europe(Croatia Ukraine Georgia )
5-12 days
Africa(Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo )
5-12 days
Oceanica(New Zealand)
Expedited Shipping
2-5 days
Europe(Norway Denmark Sweden Finland France Ireland Belgium Netherlands Luxembourg Switzerland Germany Austria The Czech Republic Slovakia Poland Spain Portugal Italy Croatia Slovenia Romania Greece Hungary Ukraine Latvia Lithuania Georgia Estoni) EuropeEngland
2-5 days
North America(USA Canada Mexico)
2-5 days
South America(Columbia Chile Peru Brazil Argentina Ecuador)
3-7 days
Asia(Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Israel Saudi Arabia Cyprus Palestine)
2-5 days
Africa(Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo
2-5 days
Oceanica(Australia New Zealand)
Contact Us
If you have any after-sales questions, you can contact us in the following ways :
✅Customers will only be charged once for shipping costs (this includes returns);No-restocking to be charged to the consumers for the return of the product.
If you are not entirely satisfied with your purchase, we're here to help.
Exchange or Return for a Refund
The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.
To be eligible, please make sure that.
✅The product is in its original packaging
✅The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
Most returns are processed within 5 business days after we receive your package.
We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
We do not accept any request of exchange&return once the "specials" are sold.
Purchase Not Eligible for Return:
✅Final sale item(s) is not eligible for return or exchange.
✅Swimwear is not eligible for return or exchange.
✅Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
✅You must email us a picture showing the problem/defect when you submitting the return/exchange request.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Order Cancellation
We offer full refund if the order is cancelled within 24 hours of your purchase.
You should submit an order cancellation request to our customer service via shine@users-care.com once you decide to cancel the order.
For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
We will NOT accept order cancellation request if the orders have been shipped.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shine@users-care.com
Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .
From our customers
This dress is absolutely stunning!! The tailoring is really professional, the material is very pleasant to the body and does not wrinkle, so everything looks really great!! The dress from overseas arrived very quickly and I am really impressed with its quality and beauty. 🤗
Sakeenah Ashiru
Columbus, US
This dress was stunning and beautifully tailored to fit. I am not an easy shape to fit, but the custom tailoring was flawless. My best friend cried (happy tears) when she saw me!
J.
Tampa, US
absolutely love this dress. it's my top pick... 🥰
Jacqui M
Charlotte, US
Very excited to wear my dress for my son’s wedding next month. This dress is perfect and I am so happy that I customized to fit my figure. Very quick shipping. I am very pleased with this purchase.
haoyan zhou
Victoria, Australia
Everything about this dress was lovely. The fit was perfect - l had it customized since l'mbusty. l bought the matching tie for my husband. l got so many compliments, it complimentedmy daughter's dress as well.
Victoria Taylor
Ontario, Canada
I absolutely loved my Mother of the Bride Dress.
Author's name
Los Angeles, CA
This dress is absolutely stunning!! The tailoring is really professional, the material is very pleasant to the body and does not wrinkle, so everything looks really great!! The dress from overseas arrived very quickly and I am really impressed with its quality and beauty. 🤗
Sakeenah Ashiru
Columbus, US
This dress was stunning and beautifully tailored to fit. I am not an easy shape to fit, but the custom tailoring was flawless. My best friend cried (happy tears) when she saw me!
J.
Tampa, US
absolutely love this dress. it's my top pick... 🥰
Jacqui M
Charlotte, US
Very excited to wear my dress for my son’s wedding next month. This dress is perfect and I am so happy that I customized to fit my figure. Very quick shipping. I am very pleased with this purchase.
haoyan zhou
Victoria, Australia
Everything about this dress was lovely. The fit was perfect - l had it customized since l'mbusty. l bought the matching tie for my husband. l got so many compliments, it complimentedmy daughter's dress as well.
This dress is absolutely stunning!! The tailoring is really professional, the material is very pleasant to the body and does not wrinkle, so everything looks really great!! The dress from overseas arrived very quickly and I am really impressed with its quality and beauty. 🤗
This dress was stunning and beautifully tailored to fit. I am not an easy shape to fit, but the custom tailoring was flawless. My best friend cried (happy tears) when she saw me!
absolutely love this dress. it's my top pick... 🥰
Very excited to wear my dress for my son’s wedding next month. This dress is perfect and I am so happy that I customized to fit my figure. Very quick shipping. I am very pleased with this purchase.
Everything about this dress was lovely. The fit was perfect - l had it customized since l'mbusty. l bought the matching tie for my husband. l got so many compliments, it complimentedmy daughter's dress as well.
I absolutely loved my Mother of the Bride Dress.